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Return and Refund


Cancellation

We accept order cancellations before the product is produced or shipped. You will receive a full refund if your order is cancelled. We cannot cancel the order if the product has already been shipped.


Returns and refunds

Customers must return the product and have the right to request a full refund within 30 days. Simply contact us at service@baigio.com to request a refund.


You can request a refund if the following conditions are met:

Quality issues have occurred with our product
Incorrect items have been sent
The product is not as expected
Accidentally order the wrong colour or size
No product received

We will inform you by e-mail about the decision of your refund request. Once approved, your refund will be processed and automatically refunded to your credit card or original payment method within two business days.

Delayed or missing refund

Once your refund request has been approved, we will refund you immediately. You will usually receive your refund within 8-10 business days.

If you have not yet received your refund, please contact your credit card company and your bank, as the processing of refunds can take several days.