How long does delivery take?
Your order will usually be delivered within 3-5 working days.

Which countries can the products be shipped to?
We currently only ship to the UK.

Do I have to pay shipping costs?
No, BAIGIO offers free shipping on all orders.

How will my parcel be shipped?
As our shipping partner, DHL/AMZ/UPS will be responsible for shipping BAIGIO products. They will choose the carrier they feel is best for our customers.

I have ordered more than one item. Will they all be delivered at the same time?
We try to ensure that all your items arrive at the same time. However, our products are not always shipped together as sometimes different shipping options are used depending on the product and its availability.

Once the product has been dispatched, you will receive a dispatch notification email.

Can I change the delivery address of my parcel after it has been dispatched?
Unfortunately, we cannot change the shipping destination once the product is in transit.

What should I do if the product I received does not match the product I ordered?
Please contact our customer service via service@baigio.com